1. Scope of Work

Before any project begins, we agree on the scope of work in writing. This may include business analysis, process mapping, requirements clarification, systems consulting, data visibility review, operational improvement recommendations, workshops, documentation, or related advisory support.

Any additional tasks outside the agreed scope may require a separate quote, timeline or written confirmation before work continues.

2. Payment Terms

Payment terms are agreed before the start of each project. Depending on the scope, work may be billed as a fixed project fee, daily rate, hourly rate, or monthly support arrangement.

Invoices must be paid within the agreed payment period. Late payment may pause ongoing work until outstanding amounts are settled.

3. Changes and Feedback

Projects may include review moments where the client can provide feedback, corrections or additional context.

Feedback should remain within the agreed scope. If the requested changes significantly alter the direction, scope or workload, TechPro Solutions may provide a revised quote or timeline.

4. Timelines and Delivery

Timelines are estimated based on the agreed scope, available information, stakeholder availability and timely client feedback.

Delays in providing access, documents, data, decisions or feedback may affect the project timeline. TechPro Solutions is not responsible for delays caused by missing or incomplete client input.

5. Client Responsibilities

The client is responsible for providing accurate information, relevant documents, access to systems or reports when needed, and timely feedback from the appropriate stakeholders.

TechPro Solutions relies on the information provided by the client and is not responsible for decisions based on incomplete, outdated or inaccurate data supplied by the client.

6. Deliverables and Ownership

Final deliverables may include analysis documents, process maps, requirements documentation, recommendations, reports, presentations, or other agreed materials.

Unless agreed otherwise, the client may use the final deliverables for internal business purposes after payment has been received in full.

7. Confidentiality

Information shared during a project is treated as confidential. This may include business processes, operational data, system details, financial information, internal documents, or other sensitive company information.

TechPro Solutions will not intentionally disclose confidential client information to third parties without permission, unless required by law.

8. Liability

TechPro Solutions provides professional advice, analysis and recommendations based on the information available at the time of the engagement.

The client remains responsible for final business decisions, system changes, operational implementation and third-party platform or vendor outcomes.

9. Cancellations

A project may be cancelled by either party in writing. If work has already started, the client may be invoiced for completed work, committed time, or agreed milestones up to the cancellation date.

10. Updates to Terms

TechPro Solutions may update these terms from time to time. The latest version published on this website applies to website use and general service enquiries unless a separate written agreement states otherwise.